If you have purchased a web hosting plan and you’ve got certain enquiries connected to a particular feature/function, or in case you’ve stumbled upon a certain issue and you need help, you should be able to touch base with the respective client care team. All web hosting companies deploy a ticketing system irrespective of whether they provide other means of contacting them aside from it or not, due to the fact that the easiest way to fix a problem most often is to open a ticket. This form of correspondence makes the replies sent by both sides simple to follow and allows the client care staff members to escalate the issue in the event that, for example, a sysadmin needs to get involved. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you will need to use no less than two separate accounts to contact the help desk staff and to actually manage the hosting space. Non-stop switching from one account to another may often be a headache, not to mention the fact that it takes quite a long time for most hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Hosting
The ticketing system that we are using for our Linux hosting packages is not separate from the hosting account. It’s an integral part of our all-in-one Hepsia Control Panel and you’ll be able to access it whenever you want with only a couple of clicks of the mouse, without ever signing out of your hosting account. The ticketing system includes a quick-search field, which will help you track down the status of virtually any ticket that you have already posted, in case you need it. Besides, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to tackle a particular problem even before you actually submit a ticket. The response time is maximum 1 hour, which suggests that you can receive quick assistance at any particular moment and if our support team advises you to do something within your hosting account, you can do it on the spur of the moment without logging out of the Control Panel.