If you are a website owner, a problem might always crop up and it doesn’t necessarily have to be connected with the hosting service itself. For example, something may go wrong when you bring a web app up to date or some crucial content could be modified or deleted accidentally. Irrespective of what the essence of the problem may be, you’ll need to contact the respective tech support staff and request them to retrieve a backup or to assist you in troubleshooting the problem that you are experiencing. How promptly they will do this will determine the interval of time that your sites will be unavailable. For certain sites like social networking sites or Internet shops, a regular outage duration often means lost clients and cash. Having said that, it is quite important to use the services of a company that offers not only a very good help desk support service, but also a quick one.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum response time for any client support ticket that you open or any e-mail that you write is just 1 hour, even if you contact us on weekends and legal holidays. Regardless of the essence of your issue or query, we’ll lend a hand immediately and will provide you with the required info to fix any problem with your sites. The real response time typically does not surpass 15-20 minutes, which is why you can just forget about waiting for hours and hours on end to get a problem resolved or even worse – waiting around all day only to get a reply that more information is necessary whilst nothing’s sorted out. We will offer you assistance without any delay since we understand exactly how priceless time can be in the dynamic digital space. The 60-minute response guarantee is valid for any technical or billing inquiry that you may have connected to our Linux hosting packages.