One-Hour Response Guarantee in Hosting
Our guaranteed maximum response time for any client support ticket that you open or any e-mail that you write is just 1 hour, even if you contact us on weekends and legal holidays. Regardless of the essence of your issue or query, we’ll lend a hand immediately and will provide you with the required info to fix any problem with your sites. The real response time typically does not surpass 15-20 minutes, which is why you can just forget about waiting for hours and hours on end to get a problem resolved or even worse – waiting around all day only to get a reply that more information is necessary whilst nothing’s sorted out. We will offer you assistance without any delay since we understand exactly how priceless time can be in the dynamic digital space. The 60-minute response guarantee is valid for any technical or billing inquiry that you may have connected to our Linux hosting packages.