Discover just what exactly phone support includes in the web hosting world.
There are lots of hosting providers available, still many of them are resellers who have minimal resources, especially in terms of support. A good way to distinguish them is the option to contact the company over the telephone. The level of support that you can get via this method of communication may vary depending on the provider - some provide dedicated phone support, various others offer basic and customer support only because some matters are more time-consuming and it would be quicker to be resolved through a trouble ticket, especially when the issue has to be escalated. Nonetheless, it's good to find that you can always get in touch with your website hosting supplier as there are countless small-scale issues that can be managed without difficulty and in a timely manner with a phone call, not mentioning that you'll be able to get additional information for the services even before you become a customer.
Phone Support in Hosting
We know that having the option to talk to a live consultant is rather important, that's why we have 3 support lines globally (UK, USA and Australia) and you are able to contact us on the phone for fourteen hours every day. In case you consider purchasing one of our Linux hosting packages, for instance, you're able to phone us and find out more about our solutions prior to ordering so as to make sure that we do cover all system requirements for your websites. Following the order, you will be able to call us about any sales and billing issues you may experience, or get any kind of general or basic technical info you need. We have aimed to find the optimal balance between phone and ticket support, so for strictly technical issues you can use the ticketing system, that will help you monitor the communication along with any new developments in the resolution of your issue.