Being able to contact your hosting supplier whenever you have any questions or encounter any troubles is very important and how fast they will answer and take action is crucial, particularly if your web site is business-oriented, as more downtime often means losing potential customers. The support options are an easy way to recognize actual providers from resellers. The second typically reply only to email messages or support tickets and you'll need to wait for a day or longer in order to get a reply. In case the problem involves a couple of responses, you will end up losing a few days in order to get a basic problem solved. When you use the services of an authentic and reputable web hosting provider, you'll be able to get in touch with the support at any time and get a timely response whatever the issue or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Hosting

We provide you with 24/7 billing, customer and tech support for our Linux hosting packages. Even if you aren't our customer yet and you have questions, we can assist you right away and provide the needed information, to give you the choice to make the very best decision when you acquire your new website hosting account. We're available anytime, including holidays and weekends, and we supply numerous options for communication to get in touch with us - live chat, phone, e-mails and support tickets. For your benefit, we now have several telephone numbers all over the world, therefore you are able to call the one that is closer to you. The maximum response time for the email messages and the tickets is 1 hour. The standard response time is no more than 15-20 minutes, so you can forget about waiting for a few days to get support for any kind of task or issue, whatever its difficulty.

24/7 Customer Support in Dedicated Hosting

All dedicated server packages that we offer include 24/7 support via different methods of communication and with a one-hour maximum response time warranty. When you want to learn more about the packages or you have various general or billing questions, you will be able to phone one of the local numbers we have worldwide or you can use our live chat service and speak with a live agent. For strictly technical issues which require some help from a tech support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an email, since all of these channels are more appropriate to keep track of a certain issue. The answer time for them rarely is more than 30 minutes, so you can forget about waiting for a full day in order to get support. Our support service is available for any server-related issues, and the pre-installed software. If you'd like to receive support for third-party applications, you may consider adding the Managed Services upgrade that we provide with all of the packages.