Customer Support Channels
A 60–Minute Response Time Guarantee
All your assistance requests will be replied to within maximum sixty minutes after the trouble ticket or e–mail has been submitted. If your issue needs further assistance from a system administrator, we’ll direct the ticket or the e–mail to the person in charge then leave a comment to notify you that more time will be required for arriving at a solution. If you make use of the Administration Services package, any of the server administration services included there will be performed whenever you choose.
A Premium Technical Support Service
Our customer support staff will be online for you 24–7–365 should you require assistance working with our Online Control Panel or with any of the applications that we install for your convenience on the dedicated server. And if you require help tackling the ordinary admin tasks on your server, you can have a look at the Administration Services package, that includes data backup hard disk drive space, Operating System updates on a weekly basis, troubleshooting and installation services, server monitoring and restarting procedures, etcetera.
An Easy–to–Navigate Help Area
Our Online Control Panel was pre–installed for every Linux dedicated servers hosting package. Among its features is a very time and effort–saving integrated knowledge base that will guide you step by step on all the tasks that you can carry out. Most instructional articles have video versions which demonstrate all the operations that you can carry out in a highly illustrative way. You will find all the how–to articles and the video tutorials in the upper right corner of each Online Control Panel section.